Information Collected and Method of Collection
Information (including Personal Data) collected is relevant for the purpose for which it is to be used and, to the extent necessary, TapResearch takes reasonable steps to ensure that data is reliable for intended use, accurate, complete, and current.
Information collected automatically:
Technical information about your computer or device (e.g., type of device, web browser or operating system, IP address, etc.).
We use your IP address to derive your computer or device's approximate geographic location.
Time, Length and Extent of Usage.
When you use the Services, how long you use a Service for (e.g., how long it takes you to answer a survey question) and which Services feature(s) and/or function(s) you use.
Mobile Device ID:
We collect mobile device identifiers, such as Apple’s Identifier for Advertising ID (IDFA) or Google’s Android Advertising ID (AAID), to help us identify you within a mobile application and match you with appropriate survey opportunities.
We may use web beacons in email communications in order to understand the behavior of our users. “Web beacons” (also known as “clear gifs” and “pixel tags”) are small transparent graphic images that are often used in conjunction with cookies in order to further personalize the Services for our users and to collect a limited set of information about our users.
Personally Identifiable Information and Personal Data you provide to us:
We collect information that you submit to us voluntarily through the Services.
Registration Information and User Profile
If you choose to register for an account, we collect the following information from you:
- Email address
- Username and password
Before you fill out a survey, we ask that you also create a user profile to help us match you with a survey. When you fill out a user profile, we collect additional information from you, including demographic information such as postal code, gender, marital status, education, ethnicity/race (where permitted by applicable law), employment related information, and non-personally identifiable information on household members, household income, age, etc.
When you consent to our collection of your Personal Data, we act as a Controller of that data whether collected on our Website, through our Services, or received from your referring company. The referring company may receive Personal Data collected pursuant to your opt-in consent on our Website and as such, your referring company is a Joint Controller of that data.
Occasionally, we host surveys for our survey partners and collect the information submitted through these surveys. We do not own this information and any information you choose to provide is used in accordance with the survey partner’s privacy practices and direction to us.
If you provide us with comments, suggestions, recommendations or other feedback pertaining to our Services (collectively “Feedback’), you understand that we may (although we have no obligation to do so) retain, disclose, use, or otherwise commercially exploit that Feedback in connection with any or all of our Services without any compensation or consideration to you.
We may collect certain information from our developer partners at the time of registration and in connection with your use of the Services, including your name, email address, company name, app title(s), as well as financial information such as Tax ID, VAT or sales tax registration number or any other relevant tax number and payment information (e.g., bank account and routing number for ACH purposes).
How We Use Your Information
- To process, analyze, and develop survey data for use with the Services and our third party customers;
- To improve upon the surveys and delivery of our surveys through the Services;
- To prevent fraud and other illegal activities;
- To monitor and analyze trends, usage, and activities;
- To communicate with you about the Services; and
- To provide, maintain, and improve the Services and our overall business.
Where required by law, we obtain your prior opt-in consent at the time of collection for the processing of (i) personal data we collect as a Controller pursuant to The General Data Protection Regulation (GDPR) (EU) 2016/679 (ii) personal information for marketing purposes and (iii) personal information deemed sensitive pursuant to applicable law.
You can opt-out and instruct us not to send you marketing communications by e-mail by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us at email@example.com. Under the Privacy Shield provisions, it is your right to access, correct, or delete your personal data. If you wish to do so, please contact firstname.lastname@example.org.
You may also withdraw any consent you previously provided to us, or object at any time on legitimate grounds to the processing of your personal information by contacting us at www.tapresearch.com/support or by sending an email to us at email@example.com. We will apply your preferences going forward. In some circumstances, withdrawing your consent to our use or disclosure of your personal information will mean that you cannot take advantage of certain products, Services, surveys or promotions we may offer.
Sharing Your Information
We will not otherwise sell, license or share your personal information to/with any other party(s) for commercial purposes, except as described below:
To our third-party service providers who provide services such as website hosting, data analysis, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services for the purpose of maintaining system quality and reliability.
We may share User Profile Information and Response Metadata (collectively, the “Response Data”) and related information with survey creators and researchers, and with app developers (i.e., our customers) in order to improve the quality of the service. We may also share Response Data with unaffiliated third parties for their own internal purposes, including marketing purposes. If you wish to opt-out of having your information shared with these Third Parties, please contact firstname.lastname@example.org.
We may share Survey Information with survey creators and researchers for the purpose of streamlining user experience and shortening surveys.
We may share User Profile Information with third party sample/market research companies (each a “Third Party MR Company”) for the purpose of (i) identifying survey opportunities that you may be eligible for through the Third Party MR Companies, and (ii) audience measurement projects or activities in connection with any online ad effectiveness program(s) operated or conducted by or on behalf of the Third Party MR Companies. In connection with online ad effectiveness programs, cookies or related technologies are used to identify advertisements that an individual has seen or interacted with for the purpose of ad survey recall work and audience measurement reporting/research. The Third Party MR Companies may share your social-demographic information with their clients or vendors in connection with the purposes set forth above. We will not share your name, email address, or phone number with the Third Party MR Companies. If you have any questions about this data sharing or wish to opt-out of having your information shared with Third Party MR Companies, please contact email@example.com.
To an acquirer, successor, or assignee as part of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in bankruptcy or similar proceedings).
If required to do so by law or in the good faith belief that such action is necessary: (i) under applicable law, including laws outside your country of residence, (ii) to comply with legal process, (iii) to respond to requests from public and government authorities, including public and government authorities outside your country of residence, (iv) to enforce our terms and conditions, (v) to protect our operations or those of any of our affiliates, (vi) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others, and (vii) to allow us to pursue available remedies or limit the damages that we may sustain.
We may use and disclose information that does not identify or otherwise relate to an individual for any purpose, except where we are required to do otherwise under applicable law. Please see our subprocessor webpage to view a current list of subprocessors and subscribe to be updated when there are changes to the list.
Children and Minors
All Users: The Services are not intended for children under the age of 13 and we do not knowingly collect or solicit Response Data or personal information from persons under the age of 13. No one under age 13 may provide any personal information to us or on our Website.
For EU users: The Services are not intended for children under the age of 16 and we do not knowingly collect or solicit Response Data or personal information from persons under the age of 16 from the EU.
If you are a parent or legal guardian who discovers that your child has provided us with any of the foregoing, you may contact us at firstname.lastname@example.org, and we will promptly delete such information from our files. If you believe we might have any information from or about a child under 13 or 16 (in the EU), please contact us at email@example.com.
We attempt to safeguard and protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, through maintenance and use of reasonable security measures. However, please bear in mind and be aware that unauthorized entry or use, hardware or software failure, and the inherent insecure nature of the Internet, among other factors, may potentially compromise the security of your information at any given time. As such, we cannot make any guarantees as to the security of your information.
Location of Data
EU-US Privacy Shield
To learn more about the Privacy Shield program, and to view our registration, please visit https://www.privacyshield.gov/. To see a list of organizations participating in the Privacy Shield program, please visit https://www.privacyshield.gov/list.
Third Party Links, Websites, and Services
Changes and Updates
Requests and Contact Information
Attn: Data Privacy & Information Protection Officer
1001 Laurel St.
San Carlos, CA 94070
For EU citizens, please use our Respondent support dashboard or email requests to
TapResearch has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to the INSIGHTS ASSOCIATION PRIVACY SHIELD PROGRAM, a non-profit alternative dispute resolution provider located in the United States and operated by the Insights Association. TapResearch acknowledges that, under certain circumstances, you may be able to invoke binding arbitration. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.insightsassociation.org/get-support/privacy-shield-program/privacy-shield-eu-swiss-citizens-file-complaint for more information and to file a complaint.