This privacy policy (“Privacy Policy”) describes the information collected by TapResearch, Inc. (“TapResearch,” “we,” “us,” or “our,” including our affiliates and subsidiaries), how we collect that information, how that information may be used, and with whom it may be shared. By accessing or using our website, http://www.tapresearch.com (the “Website” or “Platform”), participating in our surveys, or using other products or services we provide (collectively, “Services”), you accept and consent to the practices set forth in this Privacy Policy. If you do not agree with this Privacy Policy, then you must not access or use the Services. Our Services may be offered through or in connection with third party mobile applications or third party websites. When you participate in the Services you are leaving the third party mobile application or website through which you accessed the Services.
Personal Data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Personal Information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
Separate and Independent Controller means each party is a distinct Controller with regard to Personal Data and determines its independent legal basis for the processing of Personal Data received.
Information (including Personal Data and Personal Information) collected is relevant for the purpose for which it is to be used and, to the extent necessary, TapResearch takes reasonable steps to ensure that data is reliable for intended use, accurate, complete, and current.
Technical Data: When you use the Services, we automatically collect and store information about your computer or mobile device and your online activities (“Response Metadata”), which we transfer and store in accordance with the provisions contained in this Privacy Policy. Response Metadata may include:
Personally Identifiable Information and Personal Data you provide to us: We collect information that you submit to us voluntarily through the Services.
Profile and Respondent Screening Data
If you choose to register for an account, we collect the following information from you:
Before you fill out a survey, we ask that you also create a user profile to help us match you with a survey. When you fill out a user profile, we collect additional information from you, including demographic information such as postal code, gender, marital status, education, ethnicity/race (where permitted by applicable law), employment related information, and non-personally identifiable information on household members, household income, age, etc.
When you consent to our collection of your Personal Data, we act as a Controller of that data whether collected on our Websites and Platform, through our Services, or received from our customers. Customers may receive Personal Data collected pursuant to your participation in surveys either on or off of our Websites or Platform and as such, our customer is a Separate and Independent Controller of that data.
We contractually limit the usage and sale of Profile and Technical Data by our third-party partners or customers involved in the survey experience. You would need to directly consent for any further resale by those third-parties.
Survey Data
Occasionally, we host surveys for our survey partners and collect the information submitted through these surveys. We do not own this information and any information you choose to provide is used in accordance with the survey partner’s privacy practices and direction to us. In this scenario, TapResearch acts a Processor.
User Feedback
If you provide us with comments, suggestions, recommendations or other feedback pertaining to our Services (collectively “Feedback’), you understand that we may (although we have no obligation to do so) retain, disclose, use, or otherwise commercially exploit that Feedback in connection with any or all of our Services without any compensation or consideration to you.
Developer Information
We may collect certain information from our developer partners at the time of registration and in connection with your use of the Services, including your name, email address, company name, app title(s), as well as financial information such as Tax ID, VAT or sales tax registration number or any other relevant tax number and payment information (e.g., bank account and routing number for ACH purposes).
Pursuant to the terms of this Privacy Policy, we may use the information we collect from you for the following purposes:
Where required by law, we obtain your prior opt-in consent at the time of collection for the processing of (i) personal data we collect as a Controller pursuant to The General Data Protection Regulation (GDPR) (EU) 2016/679 (ii) personal information for marketing purposes and (iii) personal information deemed sensitive pursuant to applicable law.
You can opt-out and instruct us not to send you marketing communications by e-mail by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us at dpo@tapresearch.com. Under the Privacy Shield provisions, it is your right to access, correct, or delete your personal data. If you wish to do so, please contact dpo@tapresearch.com.
You may also withdraw any consent you previously provided to us, or object at any time on legitimate grounds to the processing of your personal information by contacting us at www.tapresearch.com/support or by sending an email to us at dpo@tapresearch.com. We will apply your preferences going forward. In some circumstances, withdrawing your consent to our use or disclosure of your personal information will mean that you cannot take advantage of certain products, Services, surveys or promotions we may offer.
We will not otherwise sell, license or share your personal information to/with any other party(s) for commercial purposes, except as described below:
We may use and disclose information that does not identify or otherwise relate to an individual for any purpose, except where we are required to do otherwise under applicable law. Please see our subprocessor webpage to view a current list of subprocessors and subscribe to be updated when there are changes to the list.
All Users: The Services are not intended for children under the age of 16 and we do not knowingly collect or solicit Response Data or personal information from persons under the age of 16. No one under age 16 may provide any personal information to us or on our Website.
For EU users: The Services are not intended for children under the age of 16 and we do not knowingly collect or solicit Response Data or personal information from persons under the age of 16 from the EU.
If you are a parent or legal guardian who discovers that your child has provided us with any of the foregoing, you may contact us at dpo@tapresearch.com, and we will promptly delete such information from our files. If you believe we might have any information from or about a child under 16, please contact us at dpo@tapresearch.com.
We attempt to safeguard and protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, through maintenance and use of reasonable security measures. However, please bear in mind and be aware that unauthorized entry or use, hardware or software failure, and the inherent insecure nature of the Internet, among other factors, may potentially compromise the security of your information at any given time. As such, we cannot make any guarantees as to the security of your information.
We may transfer the information we collect about you to countries other than the country in which the information was originally collected. Please be advised, however, that such countries may not have the same data protection laws as the country in which you initially provided the information. We will protect your information as described in this Privacy Policy when we transfer such information to other countries. By using the Services, you consent to the collection, transfer, use, storage and disclosure of your information as described in this Privacy Policy, including to the export of your information outside of your country of residence. If you are accessing or using the Services from outside the United States, please be aware that your information, including any Response Data may be transferred to, stored, and processed in the United States. As a result, United States Federal and state governments, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your information, including Response Data, through applicable United States laws and regulations.
TapResearch complies with the EU-US Privacy Shield Framework established by the US Department of Commerce, under the enforcement authority of the Federal Trade Commission, regarding the collection, use, and retention of personal information from EU member countries. TapResearch has certified that it adheres to the Privacy Shield Principles of notice, choice, onward transfer, security, data integrity and purpose limitation, access, and recourse, enforcement and liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.
To learn more about the Privacy Shield program, and to view our registration, please visit https://www.privacyshield.gov/. To see a list of organizations participating in the Privacy Shield program, please visit https://www.privacyshield.gov/list.
California consumers have the following additional rights:
This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage, nor does it apply to your relationship with the third party web sites, applications, services, and surveys (including those of any Third Party MR Company) that may be linked to, facilitated through or provided via our Services. For example, our Services may be made available to you through third party mobile applications (including mobile games). If you use a third party application, website, or service or participate in a third party survey, then such third party's privacy policy will govern the use, storage and disclosure of your information in connection with such site, application, service, or survey. We are not responsible for the privacy practices of such third party sites, applications, services, and surveys nor any data or information you may share with such third parties. We encourage you to read the privacy policies applicable to each and every third party site, application, service, and survey prior to your access, use, or participation. TapResearch acknowledges there exists the potential for liability in cases of onward transfer to third parties.
We may update this Privacy Policy from time to time. We will notify you of such changes by posting the updated Privacy Policy on our Website. When we post changes to this Privacy Policy, we will revise the "last updated" date found at the top of this Privacy Policy. We recommend that you check this Privacy Policy periodically, to inform yourself of any changes to it. Your continued use of the Services after any changes or revisions to this Privacy Policy become effective will indicate your agreement with the terms of such revised Privacy Policy.
In compliance with the EU-US Privacy Shield Principles, TapResearch commits to resolve complaints about our consumer's privacy and our collection or use of consumer's personal information. EU citizens with inquiries of complaints regarding this privacy policy should first contact TapResearch at:
Address:
Attn: Data Privacy & Information Protection Officer
1010 El Camino Real, Suite 300, Menlo Park, CA 94025
Email:
dpo@tapresearch.com
TapResearch will address all questions, complaints or requests concerning this Privacy Policy within 30 days of receipt.
For EU citizens, please use our Respondent support dashboard or email requests to support@tapresearch.com
TapResearch has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to the INSIGHTS ASSOCIATION PRIVACY SHIELD PROGRAM, a non-profit alternative dispute resolution provider located in the United States and operated by the Insights Association. TapResearch acknowledges that, under certain circumstances, you may be able to invoke binding arbitration. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.insightsassociation.org/get-support/privacy-shield-program/privacy-shield-eu-swiss-citizens-file-complaint for more information and to file a complaint.
In using our services, you are authorizing us to store copies of your qualifying answers (so you do not have to enter and re-enter the same information over and over again upon returning to our site) and are directing us to to share the personal information you enter with our market research customers whose surveys you qualify to take.
